FAQ

Here are the answers to some of our most popular questions.

 

How Can I Schedule Services?

Simple; at this time we offer 3 options for you to schedule services:

You can fill out the CONTACT US FORM & we will contact you as quickly as we can

You can call us at: (203)543-9092 to request service between the office hours of 9am – 5pm Monday – Friday only

Or you can email us: bark@bedandbiscuitspetsittingservices.com & we will get back to you as soon as possible.

 

What Services Do You Offer?

Cat Sitting/Visits ~ feeding & watering, cleaning the litter box & play or companion time if your cat desires

 

Dog Walking/ Visits ~ quick potty breaks, play time in your backyard, leashed walks, feeding & watering

 

Overnight Pet Care at Your House ~ We’ll happily stay overnight with your pet. Staying overnight usually consists of a 12 hour stay. During that time we can walk the dog, feed & play with your pet & provide companionship for them.

 

Vacation Pet Care ~ We can stay at your house while you’re away on vacation. For those pets who are comfortable by themselves; we can visit at different periods of the day to ensure they are doing well. For dogs we suggest 3 – 4 visits a day & for cats at the minimum  1 visit a day.

 

Private Home boarding for dogs ~ we are crate free unless your dog prefers one. We request that your dog has a Meet & Greet with our pack prior to their impending stay to ensure all dogs will be comfortable with each other. We also request for you to provide proof that your dog is up to date with their rabies & distemper vaccinations.

 

**While you are away we can bring in your mail & newspapers, set out trash on collection day, water plants, turn lights & the TV/radio on & off so it appears that you are home.

 

 

When Are Payments Due?

Payments are due prior to our service with your pets. At this time we accept cash or checks.

A 30% reservation deposit is required for a week or longer for vacation care service ; balance is due prior to services commencing.

Please be aware if you write a check & there is insufficient funds in the account & the check bounces you will be charged an additional fee of $35.00 .

If payment isn’t received before or on the date of pet service or if we have to make another trip to your home to pickup payment from you an additional $15.00 fee will be added to your bill.

 
Do You Still Attend Visits In All Kinds Of Weather?

We have no problems coming to care on rainy or cold days. If it rains we ask that you leave a specific towel to dry off your pet before he comes inside the house. If the weather is extreme (such as heat waves, dangerous snow or ice, thunderstorms, etc.) service will be modified for the safety of everyone involved especially your pet. We will always make sure your pet is safe.

 

 

What Pets Do You Care For?

We provide care for cats, dogs & pot belly pigs

 

Is There Holiday Fees?

Yes there is an additional $7.00 per visit holiday charge for the following holidays:

New Year’s Eve & Day, Easter, Memorial Day weekend, Independence Day weekend, Labor Day weekend, Thanksgiving, Christmas Eve & Day

 

 Aggressive Dogs

Bed & Biscuits doesn’t accept aggressive or untrained dogs. All dogs must be leashed trained. No exceptions.

 

Emergencies 

Client agrees to authorize Bed & Biscuits Pet Sitting Services to handle any pet emergencies that may arise. In the event the client can not be contacted; the client authorizes Bed & Biscuits Pet Sitting Services to use their best judgment.

Bed & Biscuits Pet sitting Services asks that you have a responsible party to take care of your pet(s) in the event of unforeseen circumstances such as in the event of major inclement weather or a natural disaster. It’s best that your emergency  contact be a neighbor or a family member who lives close by so that they can reach your home in the event of an emergency as this. If  a responsible party does have to take care of your pet; Bed & Biscuits Pet Sitting Services isn’t responsible for your pet in these circumstances